1 - Course Introduction
Let us get to know each otherCourse learning objectivesCourse agendaActivitiesModule end questionsCourse book structureRESILIA certification
2 - Risk Management
Distinguish between the terms: risk, asset, vulnerability, and threatDetermine the actions needed to address risks and opportunities and explain theirpurposeCreate and manage a risk register and a risk treatment plan
3 - Cyber Resilience Strategy
Explain the purpose and use of the control objectives: Establish governance; Manage stakeholders; Identify and categorize stakeholders; Create and manage cyber resilience policies; Manage audit and complianceExplain how ITSM processes and cyber resilience interact
4 - Cyber Resilience Design
Explain the purpose and use of the control objectives: Human resource security; System acquisition, development, architecture and design; Supplier and 3rd party security; Endpoint security; Cryptography; Business continuityExplain how ITSM processes and cyber resilience interact
5 - Cyber Resilience Transition
Explain the purpose and use of the control objectives: Asset management and configuration management; Classification and handling; Data transportation and removable media; Change management; Testing; Training; Documentation management; Information retention; Information disposalExplain how ITSM processes and cyber resilience interact
6 - Cyber Resilience Operation
Explain the purpose and use of the control objectives: Access control; Network security management; Physical security; Operations security; Incident managementExplain how ITSM processes and cyber resilience interact
7 - Cyber Resilience Continual Improvement
Explain the purpose and use of the control objectives: Audit and review; Control assessment; Key Performance Indicators; Business continuity improvements; Process improvements; Remediation and improvement planningApply the seven-step improvement process to plan cyber resilience improvementsApply the ITIL CSI approach to cyber resilience
8 - Segregation of Duties and Dual Controls
Apply the concepts of segregation of duties and dual controls to an organizational contextITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
The RESILIA™ Practitioner course audience includes all teams across the Business, IT and Risk functions, including IT Service Management, Business Analysts and Designers, Development teams, IT Project and Program Management teams, and Risk & Compliance Teams.