1 - Introduction to Unity Connection 11.x
An Overview of Cisco Unity ConnectionWhat is Cisco Unity Connection?Feature/Capacity SummaryAppliance ArchitectureUser Access to InboxActive-Active, High-Availability DeploymentDigital NetworkingWhats New in 10.x/11.x?HTTPS NetworkingSingle Sign-onVideo GreetingsTenant PartitioningMessage Status on Reply/Reply-AllMailbox quota email notificationVoice Message attachment in HTML Notification
2 - Administration Interfaces for Cisco Unity Connection
Logging into Cisco Unity Connection ApplicationsPlatform AdministrationApplication AdministrationApplication interfacesUC AdminUnified ServiceabilityUnity Connection ServiceabilityUnified ReportingELMOS AdminDRSCLISingle Sign-On
3 - Connection Users & Contacts
Understanding Users and ContactsDefining UsersDefining ContactsPreparing to Configure UsersConfiguring Authentication RulesConfiguring Class of ServiceConfiguring Schedules and HolidaysConfiguring User TemplatesConfiguring UsersUnderstanding ContactsConfiguring ContactsManaging Multiple UsersConfiguring Multiple UsersImporting Users Using AXLImporting Users Using LDAPImporting Users Using Bulk Administration ToolReviewing Users
4 - Understanding Call Handlers & Call Flow
Understanding Telephony IntegrationUnderstanding Call Agent (CUCM) Routing RequirementsDescribing Phone System IntegrationConfiguring Phone System IntegrationHow the System Handles CallsDefining Call Routing: Direct and ForwardedDescribing Call Routing - DirectDescribing Call Routing ForwardedImplementing Call RoutingDescribe Call HandlersConfigure Call HandlersDescribe Directory HandlersConfigure Directory HandlersDescribe Interview HandlersConfigure Interview HandlersReviewing Incoming Call FlowsReviewing Incoming Call Handling Components
5 - Unity Connection Features
Understanding the Dial PlanDial Plan ComponentsDial Plan ExamplesDial Plan ConfigurationUnderstanding User FeaturesDescribe Video GreetingsUnderstanding Integrated Messaging vs. Single InboxConfiguring Integrated MessagingConfiguring Single InboxAccessing Voice Messaging and User FeaturesAccessing Voice MessagingVisual VoicemailImplementing ViewMail for OutlookPersonal Communications Assistant (PCA)Accessing Voice Messaging Using RSS FeedsImplementing Secure MessagingSecure Messaging vs. Private MessagingConfiguring Secure and Private MessagingManaging Distribution ListsSystem Distribution ListsPrivate Distribution ListsCreating an Audiotext ApplicationAudiotext Application DesignAudiotext Application Configuration
6 - Connection Tools & Reports
Greeting AdministratorUnderstanding Greeting AdministratorGreeting Administrator ConfigurationTools and ReportsUsing the Bulk Edit FeatureUsing Task ManagementUsing Cisco Unity Connection ReportsUsing the Disaster Recovery SystemConfiguring BackupsPerforming Restore Operations
7 - Lab Outline
Lab 1-1: Verifying Connectivity and Call FlowLab 1-2: Verifying and Configuring Call HandlersLab 1-3: Working with Users and Extensions in Voice MailLab 2-1: Preparing to Configure Users and ContactsLab 2-2: Managing Users and ContactsLab 2-3: Managing Multiple UsersLab 3-1: Implementing the Dial PlanLab 3-2: Understanding User FeaturesLab 3-3: Implementing Messaging and User FeaturesLab 4-1: Implementing an Audiotext ApplicationLab 4-2: Using Cisco Unity Connection Tools and Reports
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
The primary audience for this course is as follows:
IT support personnel
Helpdesk support staff
Unity Connection Administration 12.5 does not have prerequisites.
However, the following knowledge and skills allow the student to gain the most from the course:
Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Basic understanding of Cisco Unified Communications Manager