1 - Thinking Like a CIO
Initial ThoughtsKnowledge gatheredInsights GainedChanges in Your PerspectiveActionable ItemsEnding Quotes
2 - Managing IT Mega Trends
Mobility, Consumerization of IT, and BYODCloud ComputingSocial Media Marketing and MonitoringData Analytics and Visualization Internet of ThingsBig DataDigital TransformationOther Megatrends
3 - IT as an Agent of Change
Initial ThoughtsFormal Change MethodologiesChanging IT - What Would You Do?Changing the Company - What Would You Do?Ending Quotes
4 - Strategic Thinking and Planning
Initial Thoughts and VocabularyOrganizational ThinkingStrategic Thinking ProcessStrategic Planning Process
5 - Organizational Productivity
Key Productivity ConceptsCreating a Productivity Culture
6 - Great Internal Client Service
Initial Thoughts on Client ServiceUser ExperienceInternal Client Service ConceptsManaging Client SatisfactionManaging Client Expectations
7 - IT Governance
DefinitionsBenefitsKey Governance QuestionsDomainsIT Governance Best Practice
8 - Fostering IT Innovation
Thoughts on InnovationEnablers of IT InnovationDrivers of IT InnovationInnovation Facilitation ToolsInnovation Opportunities for IT
9 - Bench Strength and IT Resiliency
Initial ThoughtsBuilding Your BenchFormal and Informal TrainingMentoring Your TeamEnding Quote
10 - Negotiation Skills for IT
Initial ThoughtsImportant ConceptsNegotiation StylesNegotiation PreparationsNegotiating Strategies
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
IT managers of 4+ years’ management experience or ITMLP© Certified individuals.